I purchased merchandise via catalog from J.Jill and returned it. I paid for the postage to send it back, but I guess they charge postage to receive it. Their invoices are billed through Citicorp who charges interest and late fees, interest at 24.02%. I received the bill from J. Jill for the full amount of the invoice. Since I did not keep the merchandise, I did not remit payment. Then the nightmare began. I have been charged late fees of $29/month from Aug. 2006 till now. The balance of the invoice after the credit of the merchandise was approx. $18. So now I will be billed $29 late fees and interest charges on an original balance of approx. $18 in perpetuity unless I pay the amount due. By the way, I paid the $18, but that did not cure the problem. I still have to pay all the late fees and interest charges to clear up my credit. I called J. Jill to complain about this as well as tearing up my J. Jill credit card. I believe J. Jill should dump Citicorp as their financial partner as these fees are ridiculous. Let me know if you have had other complaints.

January 18,2007
I used my J Jill account in Oct 06 for the first time in 2 or 3 years, and purchased a handbag for 59.00. Because I never received a bill in the mail I forgot that I had used the J Jill account until I received an automated phone call today informing me that the account is 2 months past due. Immediately I made a check payment by phone. I then called CTI customer service (rude service!) and was told I had 2 late charges totaling 57.00, so the total was over 120.00. They stated they were sending the bills to the correct address, after asking me for my address (hmmmm). I moved about a year ago so thought this was the problem. They refused to cancel any late charges after I explained that I had never received these bills. She then accused me of not making a payment by phone, as that was not showing up yet. I then called the store at Westfarms and the assistant manager told me that they had other complaints of customers not receiving bills, but there was nothing that the store could do. Not only am I closing my account, but I will never purchase anything from J Jill or any of their affiliates again and will tell as many people about this as possible, as well as writing a letter to the Ct Attorney general. Customers should not be treated this way.

June of 2006 I purchased a blouse for $32 at a store in MN. I used my JJill credit card to get the discount and wrote a check at the same time for that amount to pay the bill-- which is how I have always handled my JJill card. Similar to other complaints, several months later I started getting automated phone calls about an overdue bill. By then the late fees had put the bill at over $100. I wrote a letter disputing the charges and explaining what happened as required by the company and detailed on the back of their billing statements. I also explained what happened and faxed them a copy of the check that was cleared, to a fax number that was given to me by the rep on the phone. I continued to get calls and explained repeatedly that I did not owe them any money. Several other times I talked to collectors when they called and explained the issue. They continued to bill late fees. This time I mailed them a copy of the payment information. I continue to get phone calls. The bill is now over $300. I cancelled my credit card immediately in August when I first had the conflict. Writing the letter says it puts the account on hold until the dispute is resolved. Nobody ever contacted me about the dispute. Nor have they acknowledged the evidence that I've sent them. Their credit card scheme is a total con. This company is terrible and does not deserve anybody's patronage.

I love J.Jill and have never in 12 years had issues with my account.

Just for the record.

Has anyone noticed the new BLAH look at J Jill? What the heck happened? I know things headed downhill once Talbot's (in my opinion MUCH more matronly with fewer style options) joined them. The head merchandiser is no longer with J Jill. Used to be that I wanted every single piece in every catalogue! The change with J Jill is great for my budget, however, as I have to search 2 or 3 times to find even ONE item I MIGHT like. I have cancelled my catalogue, why bother. If anyone knows where I can find great styles, original colors, comfortable and yet sophisticated at the same time PLEASE let me know!! Most of them cater to the sizes 0 thru 8. Heaven forbid, I'm (GOSH!!!) an 18!!! I ADORE my old, and beginning to get shabby, odd colored brownish olive and greenish black jeans from Jill. All they have now is DENIM. What a shame...I will miss them. Even the shoes are less interesting, not frumpy yet but soon to be. sigh...

I had never heard of J Jill until October 13, 2007 when there was an electronic payment taken out of my checking account from them - well Citi for a J Jill payment. I called Sunday morning and of course no help. Finally on the 16th I was informed it was a clearical error on their part. They told me they would compensate me for my loss of work for the time lost trying to figure it out - filling out bank affidavit, etc. Oh by the way - not a little payment but $900.00. Never have heard a thing back. That is no way to do business and I will never shop there or Talbot's.

I used to be a regular customer of JJill, but have recently stopped. I, too have noticed that their clothing line has become extremetly matronly. I cancelled my JJill card a couple of years ago, after several billing errors on their end. It took way too much time to sort out, and wasn't worth the effort. My latest beef with them is their screwy discounts. I received a discount for $25off any purchase of $50 or more. I spent around $150, and when I returned one of the items, I lost part of my $25 discount, because it was taken as a percentage of each item. Even though I still had way over the required $50 amount, I did not in effect receive a $25 discount. They are famous for giving discount cards, but only after you've spend upwards of $200-$250, so their "discounts" usually only amount to around 5-10% once you've met all their screwy requirements . . . I won't be shopping there again . . .

I use to be a JJill regular until I received my latest credit card statement which included a late fee plus additional cost. I contacted the credit card company and they stated they sent out a bill but did not have my current address therefore it was returned. Funny that I still received their catalogs. I asked that these additional charges be dropped and it was denied. They then asked me if I would like to pay by phone. I asked if that would be an additional charge and they said yes. I then asked them to cancel my credit card now. They said they would but it could potentially hurt my credit score. I have an excellent credit and do not feel this will affect them. I then wrote out a check and mailed it in. I will never shop at a JJill again. I'm very disappointed in the way they handle customers.

What on earth has happened to JJill? I used to eagerly await their catalog and then drool over almost everything in it. I loved looking through the catalog and always bought way more than I should have. Now, my gosh - it looks like a JCPenny catalog. The clothes are awful. Worse that boring - down right ugly. Too bad. JJill was so unique.

I also was a huge fan of J.Jill. I loved their clothing line but all of a sudden, they went senior citizen! I may be in my forties, but I abhor elastic waist bands, drab colors, shirts that are made to conceal, and basically are dowdy and drab! I closed my account and haven't stepped foot in a J.Jill store in at least 2 years...they really eliminated a huge segment of the market! If it weren't for J.Crew, I wouldn't know where to shop!