February 16, 2007
My Cingular-ly Odd Rebate Card
Posted by Christine Hurt

UPDATE:  I regret not knowing how to spell "Cingular."  Sorry.

I hate rebates.  I try to avoid "sale" items where the discount is in the form of a rebate; the transaction costs are just too high.  "Please put every scrap of paper you touched on the day you bought this copy of TurboTax, the packaging of TurboTax, a time-stamped video recording of your purchasing this copy of TurboTax, and a notarized affidavit from the salesperson who sold you this copy of TurboTax, and you will get a check for $5 in 12-16 weeks."  However, in December, when I accidentally put my cell phone in the washing machines (yikes), all the phone replacement choices at SCingular came with a rebate.  So, I paid $80 for a phone with a $50 rebate.

Well, $50 is enough for me to jump through some hoops, (no weirdo offers today, please), so I sent inall my documentation the next day.  I received my rebate this week, two months later.  The time issue is not the point of my post, though.  The point is that my rebate came on a Singular-branded debit card, not a check.

Weird.  So, how is the card concept saving SCingular money?  I suppose that people will lose the card, or just not redeem it, like a gift card.  My trips to stores that take debit cards rarely result in bills of exactly $50, so many people will leave some sort of residual on the card and then just forget about it rather than carry a card around with $1.83.  But don't people lose rebate checks?  I know we have lost small ones before -- in this era of direct deposit, a $3 check requires a separate trip to the bank, etc.

I thought that one catch might be that they want you to reload the card or maybe if you make a purchase over the card then it turns into a credit card that charges interest.  Nope.  The card can't be reloaded or used for over the original $50.  The card is Visa-branded, so I assume that Visa gets some sort of fee when I use it, so maybe that's how SCingular gets more value than from a check.  Anyway, I hope we don't lose it.

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Comments (3)

1. Posted by Jake on February 16, 2007 @ 19:33 | Permalink

A familiar tale.

Rebate = ripoff. (Time is money.)

You say all the phone replacement choices at Cingular came with a rebate. Did they actually deny you the option of buying a cell phone outright, no rebates or other strings attached?

I got rid of Cingular about two years ago. They consistently make promises they cannot keep, and their customer "service" stinks.


2. Posted by Harry Gerla on February 19, 2007 @ 11:33 | Permalink

I found those Cingular rebate cards annoying also. However, I also found out that you can use them to pay your Cingular or ATT bills. That's how I've been getting rid of them.


3. Posted by Mark Thresher on April 15, 2007 @ 10:57 | Permalink

Right now, Cingular owes me $200 in rebates and I have not seen a penny even though I followed all the instructions and mailed my rebates in on time. For some reason, one of the rebates ($100) was input incorrectly and because of this, my rebate was held up and then at some point they dropped the ball again and the resulting factor is I should have received my rebate in February and I still have not, even when it was promised that I would receive it by March 8th at the latest!

As I am angry and tired of dealing with the lovely folks at Cingular, I have decided to start a website telling my story and giving Cingular some bad press for their treatment of their faithful customers. It is a great venting tool!

PLEASE SHARE THIS WEBSITE WITH EVERYONE IN YOUR MAIL BOX! I want cinglar to know that bad news travels fast. I have promised them that I will take down my website when I get my rebates! I WILL HOLD TRUE TO MY PROMISES unlike Cingular.

Please share this website:

http://www.mycingularebate.com/

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