My recient corresponce with Vonage:

Case # 11289786
I called many time today (4-7-07) concerning an invoice dated this date, and charged to my account the same day (apparently before I was even sent the charge) The charge is 118.74 for a Starcom telepone, that I never ordered, and never received. Invoice # 44806470. I had, in February of last year (2006) oredered a new account with a starcom wi fi telephone. I had it for a year, but was never able to make it work properly. I couildn't log into wi fi systems that required a log in. (this defect was apparently noted on sever blogs, which I wish I had read before ordering the service).
I called last month (March) to cancel the service. I was serviced by a very understanding reprehensive of Vonage, who persuaded my not to cancel, but to try a v phone instead. I asked about a credit for my Starcom phone, since it was useless to me, and he said I could receive a credit, by mailing it back to Vonage. He gave me mailing instructions, and a return code, which was followed up by an email with the same information. I mailed the starcom back the next day. He also said he would give me credits for the past inability to use the service. I never got credit for the phone I sent back, and am now being charged for an additional starcom that I never ordered, would not want in any event, and never received.
I spent all afternoon with vonage representatives on 4-7-2007, and had to ask for a supervisor 3 times. Although I had a case number (112897) each representative gave me different answers, and two supervisors put me on hold, and disconnected me after long waits.
I do not intend to forget about this, and asked that the last supervisor note on the case file that I will contact the credit card company asking the charge be denied, and that I intended to contact the attorneys for Verizon, and the federal judge handling the Verizon case against Vonage, and that I will try to contact every regulatory agency I can find with an interest to make this matter known. I consider you’re charging me before billing me for an item I neither ordered or received, fraud. I again demand that charge be reversed, and in addition that a credit be issued for the starcom phone I returned, and in addition, a credit for the service between Feb of 2006 and March of 2007 which would not work.