December 27, 2005
India: The Times They Are A-Changin'
Posted by Gordon Smith

WaPo's article on Indian call centers mentions one of the centers I visited last year in Gurgaon, just outside of Delhi. This article is a bit scattered -- touching on clashes between work and traditional holidays, the use of American management practices, and the newfound wealth of India's youth -- but the most interesting piece of the article is the suggestion that working at a call center has suddenly become déclassé. Surely, the story is more complex, but even the suggestion that these jobs have become less desireable than others is a big shift.

The NYT also wrote a feature story about India in yesterday's paper, this time about first- and second-generation Indians who are returning to work in the high tech sector. India will continue to be one of the big stories in the business of technology, and I am watching with interest.

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